New York financial regulator: Virtual currency companies must comply with new customer service obligations
Adrienne Harris, head of the New York State Department of Financial Services, stated in a statement, "Consumers have the right to enjoy transparent, timely complaint resolution and problem-solving processes regardless of the company or product involved." Virtual currency companies licensed in New York must analyze requests and complaints received every quarter and be monitored by the New York State Department of Financial Services.The highest financial regulatory agency in New York State stated that companies designated as "virtual currency entities" (VCE) in New York need to develop policies and procedures to "timely handle customer service requests and complaints."
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