What is the Order acceptance feature for P2P merchants?

[Estimated Reading Time: 3 mins]

Many Bitget P2P merchants have reported incidents where their bank accounts were frozen after trading with fraudulent users. To address this issue, Bitget has introduced the Order acceptance feature, giving merchants greater control over who can access their payment details and proceed with a trade.

How to turn on the Order acceptance feature

In the Sell Ads section, turn on the P2P user requirement option and fill in all the required details, including completed orders, max orders per user, registration time, and asset limits.

Below that, toggle on the Order acceptance feature to enable manual approval for each order.

Once activated, the buyer must contact the merchant via chat. The merchant can review the buyer’s information and choose to approve or cancel the order before payment details are shared.

How Order acceptance works during Sell ad setup

This function gives merchants the freedom to accept or deny a P2P Order after communicating with the user.

• When a merchant posts an AD with "Order acceptance" turned on.

• The user can not access the banking details of the merchant, therefore can not click "paid" or transfer funds to your bank account as shown below.

• A user has to communicate with merchants and has to provide the relevant information asked by merchants.

• User can see the banking details only after merchant allows the users to see it.

• If the merchant is unsatisfied with the user, then the merchant can cancel the order.

• Only after merchant agrees to share payment details, buyer can see the payment details and proceed ahead with P2P order as usual.

• Advertisements set using the "order acceptance" feature can be identified by the above badge.

Risks of receiving funds from unknown or fraudulent sources

There are multiple ways a merchant’s bank account can be frozen by authorities due to P2P activity:

• If the person who has deposited money into your bank account, files a complaint with authorities against you for cheating him.

• If the person "X" who has deposited money into your bank account, has transferred his funds to your bank account after cheating someone, then the bank account could get frozen by police, (this is also known as chain freeze).

• Usually a scammers, after cheating, someone buys crypto and the victim will register a complaint to the bank to which the deposit was made.

• It is always extremely dangerous to accept payment from bank accounts which do not belong to the user with whom you are making a P2P trade.

• Use order acceptance feature to verify users and their bank accounts through P2P chat before initiating a trade.

Merchant support and availability

The Order acceptance feature is currently available in selected markets. If you want this feature to be available in other markets as well, please contact Bitget through the following channels:

• Telegram: @bitgetp2ppay

• Email: p2p@bitget.com

For INR merchants: We invite you to join this group for any urgent assistance with bank account freeze .

FAQs

1. What is the Order acceptance feature?

It’s a merchant-only tool that lets you approve or reject P2P orders before revealing your payment details.

2. Who can use Order acceptance?

Only Bitget P2P merchants can enable and use this feature on their Sell ads.

3. How do I enable Order acceptance on my ad?

When creating a Sell ad, toggle on the Order acceptance option before publishing it.

4. Can buyers see my payment information before I approve the order after turning on Order acceptance?

No. When Order acceptance is enabled, the buyer cannot view any payment information until the order is manually approved by the merchant.

5. Why is this feature important for my account safety?

It helps prevent receiving funds from stolen or unauthorized sources that could lead to a bank freeze.

6. Can I remove Order acceptance later?

Yes. You can edit your ad and disable the feature at any time.

7. Where can I get help if my account gets frozen?

Please contact Bitget through telegram @bitgetp2ppay or email us at p2p@bitget.com.